Refund Policy
Last updated: 01 February 2026
This Refund Policy applies to purchases made on temp-mail.plus and is provided by Softenzo Ltd (“we”, “us”, or “our”).
temp-mail.plus offers digital services and subscriptions. Payments are processed by third-party payment providers acting as merchants of record, in accordance with applicable consumer protection laws.
1. Digital Services
temp-mail.plus provides access to digital services and subscription-based features (“Temp Mail Plus”), which are made available immediately after purchase.
2. Right to a Refund
If you are a consumer, you are entitled to request a refund within 14 calendar days from the date of your initial purchase.
This refund period applies in accordance with applicable consumer protection laws, including regulations governing digital content and services.
Where permitted by law, you may be asked at checkout to expressly acknowledge that access to digital services begins immediately and that this may affect your statutory right of withdrawal.
3. How to Request a Refund
Refund requests must be submitted through the payment provider used at the time of purchase, using the support or refund mechanism provided with your transaction receipt.
Refunds are processed using the original payment method, where applicable.
4. Effect of a Refund
If a refund is approved and issued:
- Access to Temp Mail Plus features will be revoked
- The related subscription may be canceled
- You may continue using the free version of the service
Refunds apply only to the refunded transaction and do not affect other purchases.
5. Subscriptions
- Subscriptions may be canceled at any time to prevent future renewals
- Cancellation stops future billing but does not automatically trigger a refund
- Refund eligibility is determined solely by the 14-day refund window and applicable law
6. Abuse & Fraud
Refund requests may be denied where fraud, abuse, or misuse of the service is identified, in accordance with applicable law.
This does not affect your statutory consumer rights.
7. Contact
For questions related to refunds or billing, please contact the payment provider used for your purchase.
For general questions about the service, you may contact Softenzo Ltd through the temp-mail.plus website.
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